Some rules

CHECK-IN

Check-in time for all accommodations is 3:00pm.

Should you need to meet with a customer service representative prior to check-in, you must do so no later than 5:00pm on the day of arrival. If you arrive at the resort after 5:00pm, you will only be able to register if you make direct payment to the reception corresponding to the first night and you will be provided with a non-VIP bracelet. In order to register through your VIP reservation you will need to meet with a customer service representative the next day before 11:00am.

All arrivals after 12:00 am midnight due to flight schedule will only pay 50% of the All Inclusive for the first night. Arrivals before midnight must pay the full All Inclusive amount as usual.

Entry will not be allowed if the main guest is not present.

Personal identification with photo included is required at check-in.

CHECK-OUT

The check out time is at 11:30am, all bracelets and room keys must be returned to the reception at the time indicated above and you will be provided with a ticket which will allow you to have access to the facilities resort until 3:00pm.

Requests for late room check-outs must be made directly to the hotel reception and will be subject to availability.

For those who wish to stay on the resort premises after 3:00pm, this can be done until 6:00pm but for an additional cost per person per hour, payable to the hotel reception.